Describe the
problem, not the brief.
The most useful first message tells us what is not working and what it is costing you. From that we can usually tell you whether it is a build problem, a search problem or a conversion problem — often before the first call.
The short version
What happens after you press send.
- Reply
- < 1 day
- One business day, from a person
- First call
- Free
- Scoping, not a sales pitch
- Quote
- Fixed
- Against a written specification
- Chargeable
- After
- You approve the specification
Tell us what is not working.
Describe the problem rather than the brief. Name and phone are all we need to start; everything else just gets you a more useful first reply.
- hello@asematic.com
- Phone
- +91 82600 61212
- Message us directly
- Studio
- Bhubaneswar, Odisha, India.
- Response time
- Within one business day
Four steps, and no cost until the fourth.
There is no discovery fee, no paid workshop and no proposal that arrives three weeks later. Here is the whole sequence between your message and work starting.
- 01Within 1 business day
We Reply
A real reply from the person who would work on it, not an autoresponder. If we are the wrong people for the job, this is where we say so and point you somewhere better.
Deliverables
- A human response
- An honest fit assessment
- 0230 to 45 minutes
Scoping Call
We work through what you are trying to achieve, what already exists, and what is actually causing the problem. No cost, no obligation, and no presentation deck.
Deliverables
- Problem definition
- Options and trade-offs
- 03Within a week
Written Specification
You receive a document naming every deliverable, the sequence, the timeline and the assumptions. It is written so you could hand it to another supplier and get comparable quotes.
Deliverables
- Named deliverables
- Timeline and assumptions
- 04With the specification
Fixed Quote
One number against that document. It does not move unless you change the scope, and any change is priced before it is started. Nothing is chargeable until you approve it.
Deliverables
- A fixed price
- Payment milestones
Answered properly.
What people ask before sending a first message, including what to put in it.
Within one business day, from the person who would actually work on your project rather than an account manager or an autoresponder. If your message arrives on a weekend, you will hear from us on Monday.
Yes, and it is a scoping call rather than a sales pitch. We spend it working out what is actually wrong, because that determines whether there is a project at all. Nothing becomes chargeable until you have approved a written specification and a fixed quote.
What is not working, roughly what it is costing you, any deadline you are working to, and a link to whatever already exists. Budget range helps if you have one — not so we can spend it, but so we can tell you honestly and early whether the scope you want fits it.
That is normal and it is fine. Plenty of enquiries arrive asking for a website and turn out to be a conversion or a search problem, and plenty asking for AI turn out to need a workflow fixed first. Describing the symptom is enough; working out the diagnosis is our job.
Yes, and we will sign yours rather than insisting on our own. Send it across before the call if the details are sensitive. Every engagement then runs on a written agreement covering scope, milestones, payment terms, intellectual property assignment and confidentiality.
Yes. We work with clients across the United States, the United Kingdom, Canada, Australia and the Gulf, with overlap hours arranged around your timezone. Communication runs through whichever channel you already use, with a scheduled demo at the end of each sprint.
There is no minimum retainer. Several services have a deliberately small paid entry point — a technical SEO audit, a design audit, a single scoped automation, a point-in-time security assessment — which exist so you can judge how we work before committing to anything larger.
Yes, we are in Bhubaneswar, Odisha, and visitors are welcome. Message or call ahead so the right people are in rather than on client sites. For everyone else, a video call covers the same ground without the travel.
Not sure who to ask for?
If you would rather read before you write, these pages set out exactly what each engagement commits to.